FAQs & Resources

What is your cancellation policy?

For public, open enrolment courses

Space is limited in training courses and your spot is not guaranteed until we have received payment or issued an invoice to a company, organization or government agency.

Two Weeks Notice Required
Your course fees and gear rental fees are fully refundable if you cancel at least two weeks (14 days) prior to the first day of the course. Notice of cancellation must be received in writing and you must ensure that you get a confirmation of cancellation in return.

Less than 14 Days Notice
Cancellations or reschedules less than 14 days prior to the first day of the course will result in the loss of the full course fee. Fees are not charged for gear not used. Registrations may be transferred to another person but please notify us of the change.

Raven Rescue Cancels
Raven Rescue reserves the right to cancel any course due to insufficient registrations or unsafe conditions. If Raven Rescue cancels a course, you will receive a full refund or may choose to transfer your payment to a future course.

For private courses

Once course dates are agreed to, our cancellation policy goes into effect.

Two Weeks Notice Required
We require a minimum of 14 days advance notice to cancel a private course without penalty.

Less than 14 Days Notice
If a cancellation or request to reschedule is received less than 14 days prior to the first day of the course, the client is still responsible for full payment of the course fees, and any non-refundable travel costs already incurred such as airfare or shipping. We do not charge for rental gear not used, or travel costs not yet incurred.

Unsafe Conditions
Raven Rescue reserves the right to cancel or postpone any course due to unsafe conditions. The client will still be responsible for payment of any non-refundable costs already incurred such as airfare or shipping.

TRAINING

Nov 22-25

Wilderness Advanced First Aid

  • $549
  • Squamish, BC
Register

Dec 6-7

Ice Rescue Technician

  • $399
  • Canmore, AB
Register

Jan 9-10

Ice Rescue Technician

  • $399
  • Edmonton, AB
Register

Jan 12-13

Ice Rescue Technician

  • $399
  • Ottawa, ON
Register
See Full Schedule

EQUIPMENT

NRS Rapid Rescuer PFD

Type V PDF, 22 lbs flotation.

Contact us for pricing

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BLOG...the Raven Speaks

2018 TRA Infographic

November 1, 2018

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TESTIMONIALS

Natasha Eastman, Fisheries Technician
Ministry of Natural Resources and Forestry

AMAZING course. The surface ice safety training was the best course I have ever taken. I liked that there was some simple first aid and hypothermia components included in the course. The instructor, Frank, was awesome. He was easy to talk to, answered questions quickly but didn’t assume answers. He got back to us regarding a question asked that he had to research the answer for. Frank used the time well, and was adaptive to the class needs and skill levels. The course helped me get over my fear of ice/falling through, especially since I gained the nerve to do a polar dip afterwards. It helped me understand the formation and melting pattern of ice and ice weaknesses. The equipment used was simple and easy. The textbook and field guide are great references, and the field guide is simple and easy to understand and read. Overall 10/10 for the course and instructor.

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